Return and exchange service
Submit your product return/exchange request
Product Maintenance
Get professional guidelines for daily product maintenance and upkeep.
Accounts and Members
Manage your personal information and exclusive member benefits.
ЧАСТО ЗАДАВАЕМЫЕ ВОПРОСЫ
Sample delivery typically takes 3-7 business days (excluding mold opening). Sample delivery after mold opening takes 30-35 business days. Bulk order delivery takes 15-20 days.
Yes, HIFINE offers product packaging options. You can choose from “Corrugated Box,” “Color Box,” or “Gift Box” on the product page. We will use your selection for packaging.
We sincerely apologize for this. Please send photos showing the damage details to our customer service email address [email protected] within 48 hours of receiving your package, and we will immediately arrange a replacement or full refund for you.
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Monday to Friday, 8:30 AM – 5:30 PM