At HIFINEFILTER, we are committed to providing you with a high-quality shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Returns Period
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Eligibility for Returns
To ensure a smooth process, please note the following:
- Items must be returned in their original condition, with all tags and labels attached.
- Please include your order number or a copy of your receipt as proof of purchase.
- Certain items are non-refundable, including [e.g., clearance items, gift cards, or personalized products].
3. How to Start a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at [email protected] with the subject line “Return Request – Order #[Your Order Number]”.
- Provide Details: Please briefly explain the reason for the return. If the item is damaged, please attach a clear photo of the issue.
- Shipping: Once your request is approved, we will provide you with return instructions and our return shipping address:
- Return Address: No. 95, Qi’nan Road, Anshan Village, Yangchenghu Town, Suzhou, Jiangsu, China, 215000.
4. Shipping Costs
- Quality Issues: If you are returning an item due to a defect or error on our part, we will cover the return shipping costs.
- Customer Preference: If you are returning an item for personal reasons (e.g., changed your mind, wrong size), you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
5. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies (typically 5–10 business days).
6. Contact Us
If you have any questions about how to return your item to us, please contact us at:
- Email: [email protected]
- Address: No. 95, Qi’nan Road, Anshan Village, Yangchenghu Town, Suzhou, Jiangsu, China, 215000